Services

Standard Tech Supporttypical computer or technical services

Computers and Equipment

• desktop / notebook sales, setup and support
• peripherals including scanners, printers, external drives, multiple displays, etc.
• networking equipment such as wireless routers, cable modems, hubs, access points

Diagnostics, Maintenance, and Upgrades

• check out slow computers and poor performing equipment
• perform necessary maintenance (clean-up, tune, test)
• determine best upgrade options

Virus and Malware Prevention and Removal

• remove / extract problem from infected or hijacked computer
• recommend and install prevention software

Sales & Marketinggetting and keeping customers

Presence and Branding

• full website development and hosting, platform matched to your needs and skills
• logos and themes, made into common templates, for use in all company materials
• signage and collateral

Outbound Communications

• email newsletter - design and layout or full system setup
• direct-mail - list development and letter / card design
• social-networking setup and assistance

Prospect Development

• CRM (Customer Relationship Mananagment) System setup and training
• webform, newsletter sign-ups, reply cards - campaign development
• 800# and inbound call management (ACD)

Website Optimizationmaximizing the benefits of your existing website

• Search Engine tuning - determine appropriate keywords and tune content for your business
• Google® Analytics - install and configure to get detailed reports of traffic, sources, and trends
• Google® Adwords - evaluate program and assist in setup and configuration
• incorporate website into other marketing and sales functions

Intranet Solutionsaccessible and coordinated information management

Basic Workgroup Setups

• shared file areas within an office network
• can use only existing computers or can add new high capacity network storage
• simple Windows configuration no additional software

Web-based Complete Intranet

• externally hosted, full featured intranet
• features file storage, document management, task and project management, forums, data management
• easily open secure password-protected area for selected outsiders (extranet)
• LOW monthly fees, no contract, free trial

Microsoft® Sharepoint®

• complete Sharepoint® system in a hosted environment
• LOW monthly fees, no contract, free trial

Data Securityprotecting data and properly managing risks associated with data

Network Backup

• easy and inexpensive desktop and server backup - offsite automatically
• easy online retrieval (through Windows or web) or complete snapshot on DVD-rom
• fully encrypted storage and transmission

Data Encryption

• simple, open-source (free) tools are available to encrypt files
• we can do installation, setup, and training
• do you store private customer data? what if someone steals your office computer or notebook?

Disaster Preparation

• guided process for thinking through and planning for typical 'disasters'
• more than just backing up important files - all aspects of operations are considered
• sleep better - and could reduce insurance costs

Remote Accessweb-based remote control and screen sharing

Telecommuting Setup

• access your work computer from home (or anywhere) - no need to pack it up each day
• get home to the family at dinner - then finish up some tasks from home
• get a head-start on tomorrow's tasks or just check your calendar

Remote Monitoring and Maintenance

• great for checking on or maintaining servers that are remote - across town or just down the hall
• great for user support - take over their system or do maintenance without interrupting them
• admin features include hardware and software inventory, file transfer, alerts and notifications

Screen Share

• share your screen with remote co-workers to collaborate - both can control
• share with many - great for internal training or company meetings with remote participants
• do customer demos or slide presentations right from your desk

Other Servicesthat just didn't fit into a category

Voice / Phone services

• VirtualPBX / Follow-me phone - local or toll-free inbound number to complete PBX
• Teleconferencing with call recording, call-blast, and Blackberry® / iPhone® apps
• Google Voice setup and configuration

Temporary / Part-time CIO

• resource to provide oversight and guidance for all IT functions
• experienced in large corporations, medium and small business, and start-ups
• get the short-term benefits without the long-term obligations

E-Commerce and Retail POS

• online store setup and merchant account setup assistance
• POS (Point-Of-Sale) system setup and configuration (barcode readers, cash drawers, card swipers, receipt printers)
• website integration with online store

Custom Photography

• professional quality photographs taken at your request - at your location
• images for website or print look best with your people and your stuff
• affordable hourly rates for shooting and any post-processing